Last update: 4/2020
Renting Cars with Hand Controls for Drivers with DisabilitiesFollowing some time-consuming adventures, I would like to share with the readers the experience of independent travel with disability abroad. Main points:
- The disabled customer cannot rely on local travel agents
and the reservation offices of the international rental companies.
NOT AVAILABLE usually means either:
don't know OR don't want to deal with it and take risk.
Non-standard rental costs them more in communication and time, and they feel they can't charge
the client for it. Agents specializing with disabled travellers
usually push organized tours and cruises, not means for independent travel.
- The best way to rent a car when travel agents give up is to contact
the rental companies directly in the destination city or airport. The
best way is communicating by fax (sometimes Email is also available).
The numbers may be retrieved with the help of the phone company's
operator or from Internet sites.
- Consider using portable hand-controls system.
One of the vendors (Lynx)
also helps finding rental cars in various countries.
- Availability in the USA seems to be the best, including adapted vans, RV's.
Country-specific info is provided here for
Europe, Australia, Southern Africa and North America.
- The types of hand-controls offered
by the companies are very different and strange in many cases.
For the safety of the driver and to avoid unpleasant surprises there should be an
- Beware of small (or local) rental companies.
Some of them take advantage of the special needs of handicapped drivers.
They offer old cars with hand-controls at very high prices,
limit rental terms and offer bad service.
- There are some alternatives for transportation abroad, but none
is better than car-rental for independent travel.
- Fax is better than phone because of language ''problems'' in many places.
Fast written communication may save a lot of misunderstandings. In some cases even E-mail
- Usefull info may be retrieved with the help of your embasies in the destination
country, ministry of work/welfare there, handicapped organizations etc.
I found an adapted car in Spain with the help of our embasy in Madrid.
is a problem in many cities. See
on the subject with tips and info.
- In some countries
(including the USA)
the common method of refueling the car is self-service.
In extreme cases there is no attendant at all or there is only
a cashier who is not allowed to get out of his/her post.
This is a severe problem for disabled drivers.
In some cases the disabled driver simply can`t do it.
In marginal cases he/she may compromise on safety and spend a lot of time and efforts
on this (usually) simple operation. The
Americans with Disabilities Act (ADA)
is aware of the problem but offers no
solution when the station is
``operating on a remote control basis with a single employee``.
An example of the problematic situation was given in an article
“Service Station” an Oxymoron for Drivers with Disabilities.
The author, Susan LoTempio, says:
...It occurred to me that I couldn’t be the only driver in America who was frustrated. Frustrated not just because the price of gas is obscenely high, but also because it’s so difficult to find a gas station where an attendant will pump my gas...
- Let me share my personal experience at the self-serve island.
- I find it dangerous to squeeze my wheelchair between the car and the island and to try to get close enough to the pumps and the gas tank.
- I can’t reach the hose, the buttons that activate the flow of gasoline or the opening for my credit card. Lifting the hose is nearly impossible.
- Even if I managed to pump a few gallons, I couldn’t return the hose to its rightful place.
- I can’t reach the receipt.
...But owners and employees routinely ignore this law. I’d bet that most owners and employees of gas stations don’t even know it exists. Finding out whom or what enforces the law is a big mystery.
A good exception seems to be a law in New Jersey and Oregon banning self-service based on safety considerations.
Even without disability, there is a serious risk of fire from static electricity, as reported and explained in the PEI `Stop Static` site.
Since we can`t change the world in a few months, here are some partial solutions:
1. Prefer a Diesel or hybrid car with a large fuel tank to reduce frequency of visits to gas stations.
2. Stations on highways (autoroutes, autobahns, autostrades) are more likely to have full service option. It is more expensive, but the difference is negligible relative to other travel expenses.
3. Some gas station offer full service only during working hours.
4. Never travel with tank below (e.g.) 1/4.
5. Avoid help from strangers in some regions.
6. Avoid letting small children refuel the car.
Because many vehicles in rental service are obtained under re-purchase programs or as leased equipment, it may not be possible to provide disability equipment that is either permanently installed or involves permanent alteration to a vehicle, such as left-foot gas pedal extensions.On the other hand, SpinLife said that:
Avis equips its cars with Kroepke hand controls which offer left-foot gas pedal and dual brake controls.Above lines were written in January 2000 and the URL was later removed, so check directly with Avis if you need left gas pedal.
Related links (random order):
- European Comission Guidebooks for disabled travelers.
Transportation resources for disabled traveler(''Candy & Charles Creative Concepts'').
Accessible Vans of America + links.
- ``Youre Able`` (previously Disability Net), UK.
SATH-Society for Accessible Travel & Hospitality - Resources (including
RV and van rental).
- RADAR org, UK.
- Inst. on independent living.
- Arthur Frommer's Travel Magazine (search ''disabled'').
- Campbell McKee - ''Accessible car rental: A vital link for accessible tourism''.
Presented in ''Destinations for All'' conference, Montreal, October 2014.
San Marino Declaration on Accessible Tourism (1st UNWTO Conference on Accessible Tourism, 2014).
The UN Standard Rules on the Equalization of Opportunities for Persons with Disabilities (1993).
- This page is quoted by Disability.gov (USA)
(follow Transportation link).
InsuranceInsurance is a very tricky subject. In some cases the basic rental rate seems to be very reasonable, but when you come to pick up the keys, they offer an insurance cover you can't refuse, otherwise you may be liable to pay huge sums to a third party in case of an accident. If you take this cover, it may double the total fee. In a certain case I found that if the car is rented most of the time, the insurance alone may cover the price of a new car after 2 years or less. It seems that in the USA the situation may be even more complicated for a non-American visitor.
Driving LicenseMany countries respect driving licenses issued in other countries. Some require additional ``International`` license, which is a translation to several languages. Some countries dicourage driving by visitors, e.g. Bermuda.
RatesRates change from country to country even in the same class and car-rental company. In Europe some borders are open, so it may turn out cheaper to rent a car in a central European country and drive it to the desired destination. A possible exception is a very short business mission. Automatic transmission is considered luxury in Europe.
Car-related crimeCar-related crime is a problem with various levels of risks. Don't leave money and valuable things in the car. A station wagon/van without original luggage cover may also be a problem if you leave suitcases there. In some places you'll get a list of warnings and suggestions with the keys. Road-rage (driver's violence) exists even in some civilized countries. Avoid conflicts with other drivers even when you feel you are right.
Air ConditionAir Condition is considered luxury in most Europe. Driving a black car without air-condition in hot summer days may not be pleasent even in northern Europe. This is especially true for those who wear braces etc.
Mobile phoneMobile phone may be a good idea as a kind of insurance in case of breakdown, accident or other problems. Price range of ''air time'' or ''packages'' is huge and should be checked close to travel date. Avoid usage while driving. In some cases cell-phones are cheaper to use than coin (or credit-card) operated public phones or hotel phones! Check also coverage in your destination. There may be no service in rural areas.
It is advisable to prepare in the phone's memory a list of taxi and breakdown service phone numbers. Some taxi companies keep the caller on-line so much time that the call costs more than the taxi ride. Check your exact location (street, building name/number) before calling them.
Please feel free to contact me at: .
Usefull information will be included in future versions.
- The author has no commercial interest in any of the mentioned companies. Their names / links are given only as illustration and service to potential customers.
- Some companies may have discontinued or changed services. The author takes no responsibility for consequences of such changes.
- The author takes no responsibility for any mis-haps occuring while using the above-mentioned services.
- The author will add reference to any relevant services brought to his attention in the coming updates to the site.
- The author cannot test all the services mentioned here personally.
- URLs tend to be moved or removed temporarily (communication problems etc.) or
permanently. When I detect a dead link I mark it with (??) or
overstrike. When problem persists and no alternative link found, the URL is removed.
- The author cannot test all the services mentioned here personally.
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